Frequently Asked Questions
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Planning for Picture Day
Q: Do you pay commissions to schools?
A: Our programs include commission or non-commission programs.
Q: Do you have a Lifetouch Preschool representative in my area?
A: Our representatives are located across the country. Call 800-736-4748 to locate your area representative or to request a protrait date.
Q: How do I schedule or re-confirm a picture day?
A: Please call 1-800-736-4748 and ask for the Scheduling Representative for your area.
Q: I have scheduled a picture day. What do I do next?
A: Please review our Portrait Programs. If you have additional questions, call your Customer Service Specialist at 1-800-736-4748.
On Picture Day
Q: Are discounts offered to preschool staff members?
A: Yes, staff members receive a complimentary staff package (1-5x7 and 4 wallets) of themselves, and a 50% discount off any portrait purchase of their child(ren).
Q: What is the age range of children you photograph?
A: Our photographers receive specialized training in photographing children 6 weeks to 5 years old.
Q: Do you offer family portraits?
A: We can photograph any family member in your center, including staff members with their children, siblings, etc.
Q: How many backgrounds/poses are offered?
A: We offer multiple backgrounds and poses with or without group each season. To view examples of our current and recent background offerings,
please click here.
Q: How long does a portrait session last?
A: We try to limit portrait sessions to mornings when children are fresh. However, centers with a large amount of children may require a second photography date.
After Picture Day
Q: How long does it take for portraits to arrive?
A: Portraits will arrive approximately 3 weeks after picture day.
Q: What types of payment are accepted?
A: We accept cash, check, money orders, Visa, Mastercard, Discover and American Express.
Q: How can my families order additional portraits?
A: You can order online, or by phone 1-800-653-3373.
Q: What do I need to do once portraits arrive?
A: Depends on the program - Family Approval, Prepay, Proof.
